Terms & Conditions

Conditions of use

Please review the following terms and conditions that governs the use and purchase of products from our site. Your continued use of this website consitutes your agreement to follow and be bound by those terms. Please read it carefully.

GST inclusive

All the product prices listed on our website are New Zealand Goods and Services Tax (15% GST) inclusive. A copy of the GST invoice will be sent at the time of the delivery.

Payment

The name that will appear on your statement will be One Stop Furniture Shop. The payment/prices are in NZD.

Availability

On receiving your order, we will confirm the availability of the product. We do not guarantee that all products listed on our website will always be available when you place your order. Our customer support team will inform you when the product ordered is out of stock or not available and you have the right to cancel the order. 

Inaccuracy disclaimer

There may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or to update information at any time without prior notice. 

Your rights when you change your mind

We do not have to give you a refund if:

  • You decide you don’t want the goods
  • You find the same thing cheaper elsewhere
  • You bought something for someone else that they don’t like or already have
  • You bought something that doesn’t match what you already have.

If you are unsure about a product then please email us about a right to exchange.  Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition.  If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.

Password

You are responsible for all actions taken with your user name, email address and password.

Credit Card Security

Your credit card details do not get processed or transmitted through or via our website.  All transactions are processed through a secure payment service provider. We use Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.

Your credit card details are not held by us and cannot be accessed by our staff. However they may be held by Direct Payment Solutions (DPS) (review their Privacy Policy).